We architect digital transformation, from strategy to custom solution

Determinds designs, builds, and maintains technology for organizations working under regulation, scale, and deadlines that do not move, covering software, artificial intelligence, payment infrastructure, and the hardware that sits alongside them.

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10Years in operation

50+Systems delivered to production

20Supported under active SLA

15+Countries delivered in

VISACard scheme

United NationsInternational organization

RE/MAXReal estate

National Bank of EgyptBanking

AlAhly MomknPayments

Banque MisrBanking

Geyushi CommercialAutomotive - Enterprise

OrascomConstruction and development

ElyviumFinancial wellbeing

Shorouk MisrMicrofinance

In short

Updated 29 September 2026

Determinds is a custom technology studio in Cairo, Egypt that designs, builds, and maintains software, AI systems, payment infrastructure, and hardware for organizations working under regulation and scale. Since 2016 it has delivered 50+ systems to production in 15+ countries.

01 Eight capabilities, one accountable team

AI systems and custom AI employees

Custom AI employees that take on repeated work in human resources, accounting, sales, and marketing, alongside document intelligence, retrieval-augmented search, operational copilots, and matching engines. Determinds has delivered 8+ GenAI projects across banking, procurement, policy research, real estate, and marketing, each with its orchestration and failure paths designed from the start.

Arabic and English OCR
RAG over private corpora
Copilots inside existing workflows
Weighted matching
n8n and custom orchestration
LangChain and Mastra
Human-in-the-loop checkpoints

Custom software

Full-stack platforms built from the schema up, with custom backends, corporate websites, and e-commerce storefronts running on top of them. Integrations, admin tooling, and reporting are built in from the first release, so your system keeps serving your business long after launch.

NestJS, Java, Python
React, Next.js, TanStack
PostgreSQL, MongoDB, Oracle
Corporate sites and storefronts
Operator tooling

Mobile app development

Custom iOS and Android applications in React Native, running on phones, tablets, and television, and built for the real network conditions your users work in, so every experience stays fast and dependable.

React Native and Expo
Phone, tablet, and television
Offline-tolerant flows
Arabic and RTL interfaces
Store release management

Maintenance and support

Monitoring, support under a service-level agreement, and preventive maintenance for software, APIs, and cloud infrastructure. Twenty systems are supported under an active service-level agreement today, and the team that supports each one around the clock is the team that built it.

Monitoring and alerting
Active service-level agreements
Preventive maintenance
Runbooks and failure paths

Integrations and API development

Custom integrations between the platforms you already use, covering payments, Salesforce, AI services, and shipping, with retries, reconciliation, and failure handling built in before launch.

Payments and card schemes
Salesforce and CRM
AI service integration
Shipping and logistics
Retries and reconciliation

Cloud and DevOps

Environments, pipelines, releases, and observability, built so every deployment is a routine, predictable event and your system can be handed to your own team without a rewrite. Four releases a month in steady state.

Environments and pipelines
Release automation
Observability and alerting
Handover to your own team

Hardware engineering

Industrial IoT devices and firmware for manufacturing, so every machine and production line reports into the same system as everything else your business uses.

Device and firmware work
Field deployment
Telemetry into existing platforms

Regulated systems

The discipline that gets a system through a bank’s information security review and into core platforms, then supports it within your change control. Healthcare systems built to HIPAA standards, banking know-your-customer and anti-money-laundering workflows, and government data sovereignty requirements.

Two bank information security reviews passed
Three external security audits passed
One Central Bank of Egypt approval navigated
Deployment into secured government sites

02 Our track record

A ten-year track record of systems in production

Every project gets a dedicated team of three to eight people, and the team that designs a system supports and maintains it long after launch. Our service levels cover uptime, incident response, delivery, and renewal, each measured against what we contract.

Priority-one incident resolution

1.25 h

Median actual, systems under SLA

On-time milestone delivery

90%

Client renewal rate

95%

Average engagement of 36 months

Measure	Contracted	Actual
Uptime on systems under SLA	99.99%	99.992% over the trailing twelve months
Priority-one incident resolution	2 hours	1.25 hours median
Kickoff to first production release	Scoped per engagement	8 weeks typical
On-time milestone delivery	Committed per plan	90%
Client renewal rate	Not applicable	95%, with an average engagement of 36 months
External validation	Not applicable	Three external security audits passed, and penetration tests by the information security teams at National Bank of Egypt and Banque Misr

Fintech

Online payment gateway for a tier-one Egyptian bank

Seventy institutions are live on one multi-tenant platform, and pay-by-reference lets payers who prefer cash settle at a branch, with payments reconciled automatically.

Read the case study Fintech

Mission-critical merchant payment systems

Determinds manages deployment, change management, compliance, and preventive maintenance under banking-grade service levels, with internal and external audits passed since go-live.

See the engagement Public sector

Policy research over more than ten thousand documents

A retrieval-augmented search engine across a private policy corpus, returning referenced answers where keyword search had been returning noise.

See the use case

Explore work by industry Meet the studio

03 Industries we build for

Six industries, and some of what we have built in each

Every system is built to meet its industry’s regulatory, security, and audit requirements from the start, from central bank approval in payments to strict data boundaries in healthcare.

Determinds - Fintech, payments and Loans

Fintech, banking and payments

Seventy institutions are live on a gateway Determinds built and maintains, and two billion Egyptian pounds have gone through delivered payment systems over three years.

Healthcare

Polyclinic operations, doctor reservation, and consultation platforms, built to HIPAA standards with data boundaries drawn before the first line of code.

Education and training

A learning platform that carried thousands of IGCSE learners and ten institutions through the period when school buildings closed.

Real estate and proptech

A custom brokerage CRM in Egypt and the UAE, machine-structured listing text, and a live broker-to-broker matching network built as a Determinds venture.

Enterprise and public sector

An invoicing platform deployed into secured government sites, and a procurement copilot that completes complex internal forms inside the workflows staff already use.

Media and entertainment

Recommendation engines for video, radio, and music applications, and media operations tooling that scales with growing libraries and the teams that manage them.

04 The same problem, several industries

Proven solutions for challenges shared across industries

Many business challenges are shared across sectors, so the same proven engine, such as document intelligence, serves banking and the public sector alike.

Understand documents

Document intelligence

Paper and unstructured files, Arabic included, turned into structured data your downstream systems can act on.

BankingPublic sector

Find the answer

Knowledge search and RAG

Referenced answers across your private documents, so your teams always work from the current version.

PolicyBanking

Guide the work

Operational copilots

Assistance inside the workflows your teams already use, completing complex internal forms quickly and accurately.

ProcurementEnterprise

Move the money

Payment infrastructure

Collection, reconciliation, and settlement reporting, including the local payment rails Egyptian payers use every day.

BankingGovernment

Explore more use cases

05 Platforms owned by Determinds

Products built, proven, and ready to deploy

Each Determinds platform ran in production before it became a product, and carries the track record of the system it started as, including the scale it reached and the environment it ran in. Each one is ready to license, white-label, or configure for your organization.

Platform

D-PAY

A white-label merchant acquiring platform that a bank launches under its own brand, covering merchant lifecycle, local Egyptian payment rails, merchant financing, and a swappable processing core.

Read the D-PAY note

Platform

LeadsNet

A broker-to-broker matching network for Egypt’s residential resale market, conceived, built, and launched by Determinds as its own venture.

Read the LeadsNet note

Platform

Seven more platforms

Doctor Gate and Lumeo for clinical operations, Education Portal for learning and assessment, RAG SaaS for private-corpus search, and platforms for matchmaking, media management, and headless courses.

Explore the platforms

View our platforms

06 Engagement models

One model for each kind of commitment

Build and launch

A single project with a defined scope, timeline, and delivery date, covering discovery, design, development, quality assurance, launch, and a support period after launch.

Build and operate

Build and maintain

A monthly retainer that gives you dedicated engineering capacity, covering ongoing development, fixes, updates, priority support, and regular reporting.

Build, operate, transfer

Build and transfer

A dedicated team of three to eight delivers the work with full project management, with the option to transfer the system and the team in-house at the end.

Explore our approach

Frequently asked

Common questions

What does Determinds do?

Determinds designs, builds, and maintains custom technology for organizations working under regulation, scale, and fixed deadlines, covering software, AI systems, payment infrastructure, and hardware. Every system is supported after launch with 24/7 monitoring under guaranteed SLAs.

Where is Determinds based?

Determinds is headquartered in Cairo, Egypt, with a presence in the United States, and serves clients in Egypt, the Gulf, and the United States. Our systems have been delivered to production in more than 15 countries.

How long does a first release take?

A first production release typically arrives 8 weeks after kickoff. Requirements reach scope sign-off in 5 working days, and the team works in 2-week sprints with a demo at the end of each.

Who supports the system after launch?

The team that built it. Determinds supports every system after launch with 24/7 support and proactive monitoring under guaranteed SLAs, and 20 systems are supported under an active SLA today.

Next step

Start your project with a scoping call

Your first conversation is with a Determinds engineer, covering what a build would involve, how long it takes, and who you would be working with.

Start a project

Or write to info@determinds.com